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HOWTO: Send a support diagnostic to Tavultesoft

NOTE: This archived documentation has not been updated recently and may contain information that is no longer relevant

Tavultesoft Support may ask you to send a support diagnostic. These reports assist us in resolving your support issues. Please follow the steps below to generate a diagnostic report.

Note: If Keyman is not currently installed on your computer, you can download the diagnostic tool as a standalone here: tsysinfo.exe (5MB)

  1. Open Keyman Configuration.

    Open Keyman Configuration

  2. Select the Support tab.

    Click Support

  3. Click and select Diagnostics from the drop-down menu.

    Click Diagnostics

  4. Wait while your diagnostic data is collected.

    Wait for the diagnostic data to be collected

  5. Click .

    Click Send to Tavultesoft

  6. Fill in your email address.

    Fill in email address and password

  7. Fill in details about the problem you are experiencing.
    Include as much information as you can, especially any error messages you have received - word for word - and the language and/or keyboards you are working with.

    Fill in details

  8. Click .

    Click Send

  9. When we receive your diagnostic report, we will review it and reply, working with you to help you find a solution to your issue.

Applies to:

  • Keyman Desktop Light 7.0
  • Keyman Desktop Professional 7.0